Movers Brent Service Terms and Conditions
These Terms and Conditions set out the basis on which Movers Brent provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 "Company" means Movers Brent, the provider of the removal and related services.
1.2 "Customer" means the person, firm, partnership, company or organisation booking or receiving the services.
1.3 "Services" means removal, packing, loading, unloading, transport, storage, delivery and any other services agreed between the Company and the Customer.
1.4 "Goods" means all personal effects, furniture, equipment and any other items to be moved, transported or handled by the Company under the contract.
1.5 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation provided by the Company.
2. Scope of Services
2.1 The Company provides domestic and commercial removal services, including packing and unpacking, loading and unloading, and transport of Goods within the United Kingdom, including the Brent area and surrounding locations.
2.2 Any additional services, such as storage, dismantling or reassembly of furniture, and specialist handling, will only be provided where expressly agreed in writing and may be subject to additional charges.
2.3 The Company reserves the right to refuse to carry out any work that, in its reasonable opinion, may pose a risk to health and safety, cause damage to property, or involve the movement of prohibited items.
3. Booking Process
3.1 Bookings can be made following a quotation issued by the Company. Quotations are based on the information supplied by the Customer regarding the volume of Goods, collection and delivery addresses, access conditions, and any special requirements.
3.2 All quotations are estimates only unless expressly stated otherwise. If additional work is required due to inaccurate or incomplete information provided by the Customer, or due to circumstances beyond the Company’s control, the Company may adjust the charges accordingly.
3.3 A booking is only confirmed when the Customer has explicitly accepted the quotation and the Company has issued a written confirmation of the booking. Until confirmation is issued, dates and times remain subject to availability and may change.
3.4 The Customer is responsible for ensuring that all details provided at the time of booking are accurate and complete, including addresses, access information, parking arrangements and the nature and quantity of Goods.
3.5 Any changes to the booking requested by the Customer, including changes to dates, times, addresses or service requirements, must be agreed by the Company and may result in revised charges.
4. Access, Parking and Customer Responsibilities
4.1 The Customer must ensure that appropriate access is available at both collection and delivery addresses, including clear driveways, corridors, stairways and lifts suitable for the safe movement of Goods and the Company’s personnel.
4.2 The Customer is responsible for arranging any necessary parking permissions, permits or suspensions for the Company’s vehicles and for paying any associated costs. Where this is not arranged, the Customer will be liable for any parking charges or penalties incurred by the Company while providing the Services.
4.3 The Customer must ensure that all Goods are properly packed, secured and ready for collection unless the Company has agreed to provide packing services. The Customer must also take reasonable steps to protect floors, walls and fixtures at both collection and delivery locations.
4.4 The Customer must be present, or represented by an authorised person, at the collection and delivery addresses to oversee the Services, provide instructions and check that all Goods are loaded and unloaded as required.
5. Payments and Charges
5.1 Charges for the Services will be as set out in the quotation or as otherwise agreed in writing. Unless otherwise agreed, charges are based on factors including labour time, vehicle size, distance, volume of Goods and any additional services required.
5.2 The Company may require a deposit to secure a booking. The amount and due date for any deposit will be notified to the Customer at the time of booking. Deposits are applied against the final invoice.
5.3 Unless otherwise specified, the balance of payment is due on or before completion of the Services. The Company reserves the right not to release Goods at the delivery address until full payment has been received.
5.4 The Company accepts certain methods of payment, which may include card payments or bank transfers, as advised to the Customer. Cash payments may be accepted at the Company’s discretion.
5.5 If payment is not made when due, the Company may charge interest on overdue amounts at the statutory rate applicable to commercial debts, accruing daily from the due date until payment is received in full.
5.6 All charges are quoted exclusive of VAT unless expressly stated otherwise. Where VAT is applicable, it will be added at the prevailing rate.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by providing notice to the Company. The effective date of cancellation is the date on which the Company receives the notice.
6.2 The Company may apply cancellation charges depending on the amount of notice given by the Customer:
a. If more than seven days’ notice is given before the scheduled service date, any deposit paid may be refunded, less any reasonable administrative costs.
b. If between two and seven days’ notice is given, the Company may retain some or all of the deposit or charge up to 50 percent of the quoted price.
c. If less than two days’ notice is given, or if the Customer fails to allow the Services to proceed on the agreed date, the Company may charge up to 100 percent of the quoted price.
6.3 Where the Customer requests an amendment to the booking, such as a change of date or location, the Company will use reasonable efforts to accommodate the change subject to availability. Additional charges may apply if the amendment results in increased costs for the Company.
6.4 The Company reserves the right to cancel or reschedule the Services due to circumstances beyond its reasonable control, including adverse weather, vehicle breakdowns, staff illness, accidents, or events affecting access to properties. In such cases, the Company will seek to agree an alternative date with the Customer and will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.
7. Excluded and Restricted Items
7.1 The Company will not carry or handle any items that are illegal, dangerous, explosive, corrosive, flammable or otherwise hazardous, including but not limited to firearms, ammunition, gas cylinders, fuel, chemicals and prohibited substances.
7.2 The Customer must not include in the Goods any perishable items, cash, jewellery, watches, precious metals, securities, important documents or items of exceptional value unless the Company has expressly agreed in writing and appropriate additional insurance or handling arrangements have been made.
7.3 If any such excluded items are transported without the Company’s knowledge, the Company may arrange for their removal, storage or disposal at the Customer’s cost and will not be liable for any loss, damage or delay arising from their presence.
8. Liability for Loss or Damage
8.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods. However, the Company’s liability for loss of or damage to Goods is subject to the limitations set out in this clause and elsewhere in these Terms and Conditions.
8.2 The Company will not be liable for loss or damage to Goods arising from:
a. Inherent defects, weaknesses or pre-existing damage in the Goods.
b. Poor or inadequate packing by the Customer, or packing that has not been carried out by the Company.
d. Changes in atmospheric conditions or humidity.
e. Handling of items that the Company has advised are unsafe to move, where the Customer has insisted that they be moved.
8.3 The Company’s liability for any single item or set of items will, unless otherwise agreed in writing, be limited to a reasonable replacement or repair cost, subject to an overall cap on liability which will be no greater than the total price payable for the Services under the Contract.
8.4 The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of use, loss of contracts or any other economic loss, even if such loss was foreseeable.
8.5 The Customer must notify the Company in writing of any apparent loss of or damage to Goods or property as soon as reasonably practicable and in any event within seven days of completion of the Services. The Customer must provide reasonable evidence and access to allow the Company to investigate any claim.
8.6 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under applicable law.
9. Waste, Disposal and Environmental Regulations
9.1 The Company is committed to complying with applicable waste and environmental regulations in the United Kingdom. Any removal or disposal of waste, unwanted items or rubbish will be undertaken only where the Company has agreed in advance to provide such services.
9.2 The Customer must clearly identify any items that are to be disposed of, recycled or treated as waste. The Company will not be responsible for items mistakenly presented as waste or for items left behind where the Customer has not provided clear instructions.
9.3 Where the Company agrees to remove waste or unwanted items, such material will be disposed of through authorised facilities or licensed waste transfer stations as required by law.
9.4 The Customer must not ask the Company to dispose of hazardous or prohibited waste, including chemicals, asbestos, medical waste or other regulated materials. The Customer remains responsible for arranging lawful disposal of such items through appropriate specialist providers.
9.5 Any additional charges incurred for lawful disposal of bulky, heavy or regulated items will be notified to the Customer and are payable in addition to standard removal charges.
10. Insurance
10.1 The Company maintains insurance cover appropriate to its business activities. Details of cover can be supplied to the Customer upon request.
10.2 The Customer is responsible for arranging any additional insurance cover they consider necessary for Goods of high or unusual value, or for any other risks not covered by the Company’s insurance.
11. Delays and Events Beyond Our Control
11.1 The Company will use reasonable efforts to carry out the Services on the agreed dates and within a reasonable time. However, the Company is not liable for delays or failure to perform the Services caused by events beyond its reasonable control, including but not limited to traffic conditions, road closures, accidents, extreme weather, industrial action, or delays caused by third parties.
11.2 Where such events occur, the Company may need to reschedule or adjust the timing of the Services. The Customer will not be entitled to compensation for any losses resulting from such delays, but the Company will work with the Customer to minimise disruption where reasonably possible.
12. Complaints
12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as practicable so that it can be investigated and, where possible, resolved promptly.
12.2 The Customer should provide full details of the complaint, including dates, locations, and any relevant evidence or photographs. The Company will review the complaint and respond within a reasonable time.
13. Data Protection and Privacy
13.1 The Company will process personal data provided by the Customer in accordance with applicable data protection laws in the United Kingdom.
13.2 Personal data will be used for the purposes of handling enquiries, providing quotations, administering bookings, delivering the Services, processing payments and, where appropriate, fulfilling legal obligations.
13.3 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for the performance of the Contract, to comply with legal requirements, or with the Customer’s consent.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the Services.
15. General Provisions
15.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous agreements or understandings.
15.2 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
15.3 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.4 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary for the proper performance of the Services.
15.5 Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of the Company.
By confirming a booking with Movers Brent or permitting the Services to commence, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.
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